Privacy Policy

Information We Collect

When you use our platform or sign up for our financial modeling courses, we gather different types of information. Some you provide directly, and some we collect automatically as you interact with our services.

Information You Give Us

This includes data you actively share when creating an account, enrolling in courses, or contacting our support team:

• Your name and contact details (email address, phone number)
• Account credentials and profile information
• Payment information when you enroll in paid courses
• Communications you send us through email or contact forms
• Course preferences and learning goals you specify
• Feedback and survey responses you choose to provide

Information Collected Automatically

When you visit our website or use our learning platform, certain technical information gets logged:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, features accessed)
• IP address and general location information
• Course progress and completion data
• Technical logs for troubleshooting and security purposes

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves specific purposes related to providing and improving our educational services.

We also use aggregated, anonymized data to understand broader trends in how students learn financial modeling. This helps us refine our curriculum and teaching methods, but this data can't be traced back to individual users.

Data Sharing and Third Parties

We keep your information within our organization whenever possible. But running an online education platform requires working with certain service providers.

Service Providers We Work With

All third parties we work with are contractually required to protect your information and use it only for the specific services they provide to us. We don't allow them to use your data for their own purposes.

When We're Required to Share

In limited circumstances, we might need to disclose your information:

• To comply with Vietnamese legal requirements or valid legal processes
• To protect the rights, property, or safety of electric-energx, our users, or others
• In connection with a business transfer (though we'd notify you first)
• With your explicit consent for specific purposes

Your Rights and Choices

Your data belongs to you. Vietnamese law and our own policies give you several rights regarding your personal information.

Access and Correction

You can log into your account anytime to view and update your profile information. If you notice something inaccurate or want to see what data we hold about you, contact us at help@electric-energx.com and we'll provide a copy within 30 days.

Data Deletion

You have the right to request deletion of your personal information. Keep in mind that we might need to retain certain data for legal or legitimate business purposes (like maintaining financial records). When you request deletion:

• We'll delete your account and personal details within 45 days
• Some anonymized data might remain in backup systems temporarily
• We'll keep transaction records as required by Vietnamese tax law
• Course completion certificates will be maintained for verification purposes

Marketing Communications

You can opt out of promotional emails anytime by clicking the unsubscribe link in any marketing message. We'll still send essential communications about your account and enrolled courses.

How to Exercise Your Rights

Data Security Measures

We take security seriously because your trust is essential to our work. While no system is completely impervious to threats, we've implemented multiple layers of protection.

Technical Safeguards

• Encryption for data in transit and at rest
• Secure authentication protocols with password requirements
• Regular security audits and vulnerability assessments
• Restricted access to personal data within our team
• Automated backup systems with encrypted storage
• Monitoring for suspicious activity and unauthorized access

Organizational Measures

Our team receives regular training on data protection practices. We maintain strict internal policies about who can access what information and why. Every team member signs confidentiality agreements, and we conduct periodic reviews of our security practices.

If we ever experience a data breach that affects your information, we'll notify you within 72 hours as required by Vietnamese regulations and explain what happened, what data was involved, and what steps we're taking.

Data Retention Periods

We don't keep your information longer than necessary. Different types of data have different retention schedules based on legal requirements and business needs.

After these periods expire, we securely delete or anonymize the information so it can no longer identify you.

International Data Transfers

Our primary operations are in Vietnam, but some of our service providers operate servers in other countries. When your data moves across borders, we make sure it remains protected.

We only work with providers who maintain security standards comparable to Vietnamese requirements. Data transfer agreements include specific protections, and we regularly audit compliance. If you're accessing our platform from outside Vietnam, your data might be processed in Vietnam or other locations where our service providers operate.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help our platform remember your preferences and understand how people use our services.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly (login sessions, security)
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Help us understand usage patterns to improve our courses

You can control cookies through your browser settings, though disabling essential cookies might affect your ability to use certain features. We don't use advertising cookies or sell your browsing data to third parties.

Children's Privacy

Our financial modeling courses are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform for at least 30 days.

The effective date at the top shows when this version took effect. We encourage you to review this policy periodically, especially before providing any new personal information.

Vietnamese Data Protection Compliance

As a company operating in Vietnam, we comply with the Law on Cybersecurity 2018, Decree 13/2023/ND-CP on Personal Data Protection, and other relevant Vietnamese regulations governing data privacy and protection.

We maintain records of our data processing activities and can provide documentation to Vietnamese regulatory authorities upon request. Our data protection practices align with both local requirements and international best practices.